Overview

Please read these terms and conditions carefully before using this service. Dogs are animals and their behaviour is influenced by their environment, age, breed, and genetics amongst other factors. Often their behaviour can be unpredictable. Any guarantee within these Terms and Conditions may be influenced by the above.
 

1. By booking one of our services, you confirm you have read, agreed too and fully understood the below Terms and Conditions. By accessing or using the service you agree to be bound by these Terms and Conditions.

2. If you disagree with any part of these Terms and Conditions, then you may not access the service. Ordering services or using work created by Proud Pups Canine Behaviour and Training is automatically agreeing to these Terms and Conditions.

3. You represent that you are over the age of 18. The Company does not permit those under 18 to use the service.

4. These are the Terms and Conditions governing the use of Proud Pups Canine Behaviour and Training and the agreement that operates between you and Proud Pups Canine Behaviour and Training.

5. These Terms and Conditions set out the rights and obligations of all users regarding the use of the service. Your access to and use of the service is conditioned on your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the service.

6. Each section of this agreement is independent and operates separately in its own right. By agreeing to these Terms and Conditions your statutory rights are not affected.

7. Proud Pups Canine Behaviour and Training reserves the right to amend these terms and conditions at any point.

8. No variation on them will be binding to Proud Pups Canine Behaviour and Training unless it is agreed in writing and signed by Proud Pups Canine Behaviour and Training owner (Thomas Brooks).

9. Wavering of any terms on an individual basis will not affect the validity of remaining clauses.  

10. This contract shall be governed by the laws of England and both parties shall submit to the non-exclusive jurisdiction of the English courts.
     

Payments, Refunds and Cancellations

Payment must be made in full at the time of booking and bookings will not be secure until the payment is made. Refunds will be given only if cancellation is made at least 48 hours before the session. After this period, only a 50% refund will be eligible. Exceptional circumstances will be given regarding refunds at the discretion of Proud Pups Canine Behaviour and Training.  If Proud Pups Canine Behaviour and Training have to cancel a session at short notice for emergency reasons/illness/adverse weather, every effort will be made to reschedule the session. If this cannot be arranged, a refund will be given in full of the cost of that session.

Training and Behavioural Modification Methods

Training techniques used by Proud Pups Canine Behaviour and Training are centered around modern and up to date scientific practices. They utilise the principles of reward-based training and encourage independent learning in a safe environment. Aversive techniques, especially around handling, are not permitted during sessions with Proud Pups Canine Behaviour and Training. Any forms of physical punishment, violence and/or the use of choke/check chains, prong collars, e-collars and/or spray collars is strictly prohibited. Any other device or method not deemed appropriate by Proud Pups Canine Behaviour and Training may not be used during training sessions. Any person found to be using these methods, tools or other methods deemed inappropriate will not be permitted to continue working with Proud Pups Canine Behaviour and Training and will not be entitled to a refund.

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The dog behaviour and training world is completely unregulated—many independent governing bodies are striving to change this. Sadly, many dog guardians, like yourself, are often misled into seeking help from a non-certified trainer. Anyone can practise as a dog behaviourist without any formal training, education, or accreditation. As a provisional member of the APBC (Association of Pet Behaviour Counsellors)  as a Clinical Animal Behaviourist, I adhere to a strict code of ethics and conduct to ensure I am providing the best and safest service for you and your dog. Many individuals and companies operate without regulation, often leading to poor outcomes for behaviour modification and, in some cases, employing outdated and aversive training methods. Proud Pups continues to support and drive the necessary move towards regulation and would only ever recommend seeking advice from a provisional or certified practitioner. ​If you would like further information on this, please send an email to: proudpupsdogtraining@outlook.com

Behavioural Advice and Support

All advice given by Proud Pups Canine Behaviour and Training is based on current scientific research. Its implementation over a period longer than the initial session is the responsibility of the dog owner/handler. Homework must be completed and evidence shown. Training will not work over night and behavioural modification can be a long process. By booking onto one of our services you are committing to a process requiring hard work and dedication. Training plans are designed and written from the experience of Proud Pups Canine Behaviour and Training staff members from years of personal dog ownership, work in rescue and theoretical based education from external bodies. Plans may change as time progresses and owners must be flexible. No plan should be carried out on a different dog than the one it was written for. Any other behavioural/training issue which should arise throughout the process will be taken into consideration. Proud Pups Canine Behaviour and Training cannot guarantee that any of the training will be effective as each dog is completely individual. All advice and support given is of behavioural/training theme and Proud Pups Canine Behaviour and Training expect no responsibility for medical related issues. Proud Pups Canine Behaviour and Training encourage all of their customers to seek veterinary advice should their dog fall ill or present signs of ill health. By booking onto one of our services you are agreeing to the above Terms and Conditions.

Practical Safety During In-Person Sessions

1. Dog Safety: In line with the Dangerous Dogs Act 1991 it is the sole responsibility of the dog handler/owner to ensure their dog stays under control. This can be achieved by but not limited too the use of a: long line, short lead, muzzle, physical barrier etc. It is the responsibility of the owner of the dog to ensure it is kept safe during sessions and handlers/owners are advised to ensure they have adequate pet or household insurance cover for liability in the unlikely event of damage or injury caused by their dog to property or to a third party. Proud Pups Canine Behaviour and Training will not be held responsible for any signs of negligence toward a dog during a session. Dogs must be kept secure at all times, ideally on a short lead no longer than 3metres. Flexi-leads are prohibited due to their risk of injury.

2. Human Safety: Any injuries should be reported to the staff member of Proud Pups Canine Behaviour and Training at the time they occurred. Records and evidence of the injury will be taken. For house-based consultations, dogs must be kept in a separate room upon arrival of the Proud Pups Canine Behaviour and Training staff member and not be allowed access to the front door. This is to prioritise safety for everyone. If this is not possible then contact must be made prior to the session to make suitable arrangements of how to safely contain your dog before a of Proud Pups Canine Behaviour and Training staff member is to enter your home.

3. Children: Children can be present during training and/or behaviour consultations but are the sole responsibility of the customer/homeowner/dog handler. Proud Pups Canine Behaviour and Training will not be responsible for the care or diligence of any child. Anyone under the age of 18 must be accompanied by an adult.
    

Client Disclosure and Honesty

By engaging the services of Proud Pups Canine Behaviour and Training, the Client agrees that all information provided regarding their animal’s behaviour, history, and any relevant circumstances is truthful, accurate, and complete to the best of their knowledge. 

 

The Client acknowledges that withholding, misrepresenting, or failing to disclose pertinent details, such as previous aggression, medical conditions, or behavioural concerns, may pose a significant risk to the safety of the practitioner, the Client, the animal, and others.

 

Under the Animal Welfare Act 2006, all animal owners and keepers have a legal duty of care to ensure the welfare of their animals and to prevent harm to others. In the case of dogs, the Dangerous Dogs Act 1991 and related legislation impose additional responsibilities to prevent a dog from being dangerously out of control. Failure to provide full and honest disclosure may result in the immediate termination of services without refund, and Proud Pups Canine Behaviour and Training shall not be held liable for any consequences arising from such omissions. The Client accepts full responsibility for any legal repercussions that may arise from undisclosed behavioural issues or other relevant factors.

Dog Health/Wellbeing/Vaccination Status

All dogs participating in a service provided by Proud Pups Canine Behaviour and Training must be fully vaccinated, where applicable considering age. All dogs participating in a service provided by Proud Pups Canine Behaviour and Training must be appropriately treated for internal and external parasites. Evidence of the above may be requested at any point. Proud Pups Canine Behaviour and Training advises to seek veterinary advice on the above. Whilst every effort will be made to prevent disease transmission between clients, there is no 100% guarantee. By booking onto one of our services you are accepting liability to keep your own dog safe and protected from internal and external parasites. Customers must advise a Proud Pups Canine Behaviour and Training staff member if their dog has been in contact with another dog presenting symptoms of ill health, internal/external parasites and/or infectious diseases. Appropriate adjustments to sessions and/or bookings may be made to safeguard both dogs and people. If your dog presents with any signs you must make a Proud Pups Canine Behaviour and Training staff member aware as soon as possible. This includes discharge from the nose, eyes, ears, vomiting, coughing, sneezing, lethargy etc). Allergies and intolerances must be declared on the registration form. Proud Pups Canine Behaviour and Training holds no responsibility for cross contamination and appropriate food must be provided by the owner for their dog suffering with allergies/intolerances. Proud Pups Canine Behaviour and Training will refuse the right at any point to work with a dog they deem to be unwell for any reason.

Marketing, Privacy and Online Website Visitation

A. Photographs and/or videography will likely be taken during sessions for promotional use on social media. If you do not wish for you or your dog to be photographed/videoed, then please advise ASAP. Written feedback may be used for testimonials on our website and/or social media. Photography and/or videography is NOT permitted by the customer or any other party at any point during a session, unless otherwise stated by a Proud Pups Canine Behaviour and Training staff member.
B. Our website or social media may contain links to third-party web sites or services that are not owned or controlled by Proud Pups Canine Behaviour and Training. Proud Pups Canine Behaviour and Training has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that Proud Pups Canine Behaviour and Training shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Disclaimer and Limitation of Liability

Proud Pups Canine Behaviour and Training make every effort to ensure the safety of all dogs, clients and staff members during sessions. By making a booking with Proud Pups Canine Behaviour and Training you are accepting that by partaking in an activity involving dogs and other people (including children), there is an element of unavoidable risk. By booking a service with us you are agreeing to indemnify Proud Pups Canine Behaviour and Training for all personal injury and damage to property whilst attending a session. You agree to assume full responsibility for risk and injury and that your dog and its behaviour is entirely your responsibility at all times. To the maximum extent permitted by applicable law, in no event shall Proud Pups Canine Behaviour and Training or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if Proud Pups Canine Behaviour and Training or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose. Proud Pups Canine Behaviour and Training reserves the right to refuse service at any point for any lawful reason.

By booking any of our services, you are confirming that you have read, understood and agree toProud Pups Canine Behaviour and Training Terms & Conditions.

If you have any questions about these Terms and Conditions, you can contact us on our web form or by email: proudpupsdogtraining@outlook.com
 

Last updated: 02/05/2025